At Liloaze, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward refund process to make it right. Please review our refund policy below for more details.

1. Eligibility for Refunds

  • Refunds are available for items returned within 30 days of the purchase date.
  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Custom or personalized items are non-refundable, unless they are damaged or defective.

2. Refund Process

To request a refund:

  1. Contact us at [email protected] with your order number and reason for the refund request.
  2. Upon approval, we will provide you with return instructions and the appropriate return shipping address based on your location (Vietnam or United States).
  3. Once we receive and inspect the returned item, we will notify you of the status of your refund.

3. Processing Your Refund

  • If your return is approved, your refund will be processed and a credit will be applied to your original method of payment.
  • Refunds are typically processed within 7-10 business days after receiving the returned item.
  • Please note that original shipping costs are non-refundable, unless the refund is due to our error (e.g., defective or wrong item).

4. Late or Missing Refunds

  • If you haven’t received your refund after the stated processing time, please first check with your bank or credit card provider, as processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at [email protected] for assistance.

5. Non-Refundable Items

  • Items that are returned used, damaged, or missing parts that are not due to our error.
  • Gift cards, sale items, and custom/personalized products are not eligible for refunds.

6. Contact Us

If you have any questions or concerns about your refund, please reach out to us:

Email: [email protected]
Vietnam Address: 109 Dien Bien, Loc Hoa, Nam Dinh 420000, Vietnam
United States Address: 602 Auburn St, Tulare, CA 93274, United States

Feel free to let me know if you need any further adjustments!