At Liloaze, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we are here to assist you with an easy and free returns process. Please read our returns policy below for more details.

1. Eligibility for Returns

  • Items must be returned within 30 days of receiving your order.
  • To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Custom or personalized items cannot be returned unless they are defective or damaged.

2. Return Process

To make a return, simply follow these steps:

  1. Contact us at [email protected] with your order number and the reason for the return.
  2. We will provide you with a return shipping label and instructions for returning the item to the nearest warehouse:
    • Vietnam Warehouse: 109 Dien Bien, Loc Hoa, Nam Dinh 420000, Vietnam
    • United States Warehouse: 602 Auburn St, Tulare, CA 93274, United States
  3. Once we receive your return, we will inspect the item and process your refund or exchange.

3. Free Return Shipping

We offer free return shipping for all eligible items. After you contact us and receive your return label, simply use it to send back the product at no cost to you.

4. Refunds

  • Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.

5. Exchanges

If you wish to exchange an item for a different size or if the item is defective, we will gladly replace it. Please follow the return process above, and we will provide an exchange at no additional cost.

6. Non-Returnable Items

  • Items that are returned in a condition other than their original state, such as used, washed, or damaged items not due to our error.
  • Gift cards, sale items, and custom or personalized products.

7. Contact Us

If you have any questions or need assistance with your return, feel free to reach out:

Email: [email protected]
Vietnam Address: 109 Dien Bien, Loc Hoa, Nam Dinh 420000, Vietnam
United States Address: 602 Auburn St, Tulare, CA 93274, United States